E-Government and Public Trust in Rokan Hulu
Abstract
E-government-based public services have become a new paradigm in modern government administration. E-government offers great potential in increasing efficiency, transparency and citizen participation in gaining access to public services. Through digital platforms, people can easily access information, submit applications, pay taxes, and interact with the government without having to visit conventional service offices. In this technological era, e-government-based public services have become an important instrument in advancing government administration that is more modern, responsive and adaptive to community needs. However, to achieve success in implementing e-government, it is important for the government to ensure the availability of adequate technological infrastructure, guaranteed data security, and increase public digital literacy so that the adoption of this technology can run smoothly and gain high public trust. Public trust describes the extent to which people feel confident, trust and believe that the government through e-government can provide public services that are effective, transparent, safe and responsive to their needs. In the context of this research, the role of e-government is very relevant because it can increase the effectiveness and efficiency of public services, so that with more effective and efficient public services, the public will be more active and enthusiastic in interacting using the services provided in e-system-based public services. -government so that it will influence the level of public trust in the government.
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