Analysis of Continuing Education Needs for Civil Servants in the Context of Bureaucratic Reform at the Pekanbaru City Cooperatives and MSEs Office

Abstract

This study analyzes the need for continuous education for civil servants (PNS) in an effort to support the bureaucratic reform agenda in Indonesia. Bureaucratic reform demands a clean, professional, adaptive, and quality public service-based bureaucracy. Using a qualitative descriptive research design, this study has collected data through documentation studies (including national policies that state that continuing education is part of the apparatus resource management system) and in-depth interviews with personnel coaching officials and training managers in central and regional agencies. The results of the study show that until 2021 agencies such as the Ministry of Home Affairs only obtained a Professional ASN Index of 42.23, which is very low, due to the ineffective analysis of competency development needs. Furthermore, it was found that more than 60% of work units do not have a consolidated strategic plan for sustainable competency development programs, so the gap between the required and provided competencies is still quite large. The research concludes that continuing education should be systematically designed based on job and workload analysis, integrated into the bureaucratic reform roadmap, and supported by career development policies and measurable performance evaluations. Effective implementation will strengthen the competence of civil servants,

accelerate bureaucratic transformation and improve the performance of government organizations as a whole.