Analysis Of The Effectiveness Of Online Training Media In Improving Organizational Performance For Civil Servants At The Library And Archives Department Of Pekanbaru City

Abstract

This study aims to analyze the effectiveness of the use ofonline training media in improving organizational performance for Civil Servants (PNS) at the Pekanbaru City Library and Archives Service. The background of this research is based on thedigital transformation in government bureaucracy, specifically through the use of the ASN Unggul platform as an information technology-based learning medium. The study employed aqualitative approach with a descriptive phenomenological method, where data was collected through interviews, observations, and documentation from various related informants. The results showed that the implementation of the ASN Unggul platform was proven effective in improving digitalcompetence, learning motivation, and employee work efficiency. Approximately 82% of ASN in the service environment activelyuse this platform, with a training completion rate reaching 78%. Positive impacts were also evident in increased work time efficiency, with document processing time decreasing from an average of 3 days to 1.5 days, and the public satisfaction indexincreasing from 82.4% to 88.7%. Key success factors included flexible learning times, relevant training materials, and leadershipsupport. Obstacles related to digital adaptation and learning discipline emerged, but these were overcome through regular mentoring and strengthening a culture of continuous learning. Therefore, the use of online training platforms such as ASN Unggul is a crucial strategy in developing a professional, adaptive, and competitive civil service in the era of government digitalization.